Get the
SPEED you NEED

The once-off fee covers the fibre drop (to bring the fibre from outside to inside your home); ONT/Wi-Fi router; and the work of the technicians who will install and activate your service.

Our lead time on installation is 7-10 working days from the date that the order is placed, dependent on the availability of technicians for installation.

The network provider’s technician or contractor will dig a shallow trench to lead the fibre from the streetside up to your home. A suitable cable entry point will be located. If your home doesn’t have an existing conduit or suitable entry point, it may be necessary to drill a small hole in the wall to feed the cable into your home.

As part of our once-off installation and activation fee, we will arrange for an ONT/Wi-Fi router to be installed (where the fibre termination box is). However, this will not include internal reticulation or Wi-Fi extenders within your home. If you would like, we can arrange for a technician to quote you separately on this.

No, it is necessary that we install our own ONT (fibre router) so that we can connect you to the fibre network. However, you will be able to plug your own router into our router and set up your internal WiFi network to your own liking.

Your installation may involve some disruption. However, our contractor takes responsibility to reinstate affected surfaces (paving, grass, etc.) as close as possible to their original condition.

A wired direct connection to our router will give full speed. Wi-Fi connection to our router won’t give full speed due to walls, concrete floor slabs and other devices within the home that may affect Wi-Fi signal throughout the home. To improve coverage in a home, additional Wi-Fi access points or extenders will need to be installed. While we do not offer IT support services ourselves, we can arrange for an IT support consultant to quote you separately on this.

This is an industry standard in respect of FTTH services. It means that the operational uptime is not pinned to a specific percentage.

For support queries, kindly email support@opticomisp.co.za for quickest response. This will automatically create a support ticket. Alternatively, you can call 010 025 4333 and make the selection for support.

Our residential services are best effort services, which do not come with extended support hours. We suggest that any issues experienced outside of the working hours of support are logged with support via email at support@opticomisp.co.za. Our dedicated support team will then assist you when possible.

If you cancel within the contractual term, there will be a pro rata cost associated with cancellation, which will be calculated and quoted for by Opticom ISP. The contract renews for the same period as the initial period, unless notice is given.

A customer wanting to cancel their service must give one month’s notice of intention to cancel the service by sending an email to accounts@opticomisp.co.za. If within the initial period, a quote for cancellation will be provided.

The first debit order payment will include the pro rata service fee for the month of installation; plus the service fee for the following month (since billing is done monthly in advance); plus the once-off installation and activation fee.

A call-out fee of R750 may apply in certain instances. In advance of a call-out, an email will be sent to you detailing the instances in which a call-out fee will apply.