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Business Network Coverage

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Residential Network Coverage

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Network Providers

Fibre to the Home

What is fibre to the home?

Fiber to the home (FTTH) is the delivery of a communications signal over optical fiber from the operator's switching equipment all the way to a home or business, thereby replacing existing copper infrastructure such as telephone wires and coaxial cable.

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Fibre to the Business

Put your business in the FAST lane

Your internet / broadband connection can have a significant impact on how effectively you and your employees are able to complete daily tasks.

With Opticom ISP, you receive the latest cutting-edge, voice, video and data services available as well as network redundancies for your business. With a single strand of fibre-optic cable, you are connected to the most powerful and stable communications solution utilizing high speed bandwidth.

Consistent download speeds eliminates fluctuations that might interrupt important business transactions. With Opticom ISP you’ll be able to take full advantage of the Broadband speed you are paying for. Reliable bandwidth speeds can make many day-to-day business activities run with improved efficiency.

The versatility of FTTB (Fibre to the Business) ensures that your business will keep pace with future internet and broadband advancements while keeping ahead of the competition.

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Wireless Broadband

What is Wireless Broadband?

While WiFi is a wireless connection in your house or business that connects your phone or computer to your router, Broadband is the actual internet connection that your router uses to send and receive data from your home or business to the wider world.

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Contact Us

Do you need more information or assistance?

Phone Number


+27 10 025 4333


+27 13 010 1750


  • The once-off fee covers the fibre drop (to bring the fibre from outside to inside your home); ONT/Wi-Fi router; and the work of the technicians who will install and activate your service.

  • Our lead time on installation is 7-10 working days from the date that the order is placed, dependent on the availability of technicians for installation.

  • The network provider’s technician or contractor will dig a shallow trench to lead the fibre from the streetside up to your home. A suitable cable entry point will be located. If your home doesn’t have an existing conduit or suitable entry point, it may be necessary to drill a small hole in the wall to feed the cable into your home.

  • As part of our once-off installation and activation fee, we will arrange for an ONT/Wi-Fi router to be installed (where the fibre termination box is). However, this will not include internal reticulation or Wi-Fi extenders within your home. If you would like, we can arrange for a technician to quote you separately on this.

  • No, it is necessary that we install our own ONT (fibre router) so that we can connect you to the fibre network. However, you will be able to plug your own router into our router and set up your internal WiFi network to your own liking.

  • Your installation may involve some disruption. However, our contractor takes responsibility to reinstate affected surfaces (paving, grass, etc.) as close as possible to their original condition.

  • A wired direct connection to our router will give full speed. Wi-Fi connection to our router won’t give full speed due to walls, concrete floor slabs and other devices within the home that may affect Wi-Fi signal throughout the home. To improve coverage in a home, additional Wi-Fi access points or extenders will need to be installed. While we do not offer IT support services ourselves, we can arrange for an IT support consultant to quote you separately on this.

  • This is an industry standard in respect of FTTH services. It means that the operational uptime is not pinned to a specific percentage.

  • For support queries, kindly email for quickest response. This will automatically create a support ticket. Alternatively, you can call 010 025 4333 and make the selection for support.

  • Our residential services are best effort services, which do not come with extended support hours. We suggest that any issues experienced outside of the working hours of support are logged with support via email at Our dedicated support team will then assist you when possible.

  • If you cancel within the contractual term, there will be a pro rata cost associated with cancellation, which will be calculated and quoted for by Opticom ISP. The contract renews for the same period as the initial period, unless notice is given.

  • A customer wanting to cancel their service must give one month’s notice of intention to cancel the service by sending an email to If within the initial period, a quote for cancellation will be provided.

  • The first debit order payment will include the pro rata service fee for the month of installation; plus the service fee for the following month (since billing is done monthly in advance); plus the once-off installation and activation fee.

  • A call-out fee of R750 may apply in certain instances. In advance of a call-out, an email will be sent to you detailing the instances in which a call-out fee will apply.

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